Privacy Policy

Who we are

Kroslak Bakery Equipment, Inc. (referred to in these documents as “Kroslak Equipment Solutions,” “Kroslak,” “we,” “us,” or “our”) provides commercial food-equipment solutions. Our address is 3904 Builders Cir, Plant City, FL 33563. Contact us at (813) 231-9631 or Info@kroslakequipment.com.

Information we collect

We may collect information that customers provide through contact, quote, order, appointment, delivery, installation, service, newsletter and SMS forms or through direct communications with us.

• Names, business names, job titles, addresses, email addresses and telephone numbers.
• Inquiry details, equipment interests, site information, requested services and project timing.
• Quote, order, payment, shipping and other transaction information. Payment details may be processed by a payment provider rather than stored directly by Kroslak.
• Communications, preferences and consent records, including SMS opt-in and opt-out records.
• Technical website data such as IP address, browser, device, referring page, pages viewed and interaction or attribution data.

How we use information

• Respond to inquiries and prepare quotations.
• Process and fulfill orders and coordinate payments, shipping, delivery, installation, appointments or service.
• Send communications requested or separately authorized by the customer.
• Operate, maintain, secure and improve our website, CRM and business systems.
• Measure website and campaign performance, maintain attribution and understand customer needs.
• Prevent fraud, protect our rights, resolve disputes and comply with applicable legal obligations.

Consent and communication records

When a customer elects to receive text messages, we may retain the telephone number, the consent language presented, the consent selection, the date and time, the form or other consent source, and later HELP, STOP or other preference activity. We use these records to operate the requested program, honor preferences and demonstrate compliance. The optional website consent covers request-related and recurring promotional messages from Kroslak Equipment Solutions and is not required to submit an inquiry or purchase goods or services.

Consent applies only to messages from Kroslak Equipment Solutions. We do not use a customer’s consent to authorize another company’s messages.

Cookies, analytics and attribution

Our website may use cookies, pixels, analytics, advertising, attribution and form-tracking technologies to operate the site, remember preferences, understand visits, measure campaigns and connect inquiries with their source. The technologies actually used may change as business systems are configured. Browser settings may allow customers to limit certain cookies, although doing so can affect site functionality.

How information may be disclosed

Service providers

We may disclose information to vendors that process it for Kroslak and help operate our website, CRM, communications, messaging, payments, shipping, analytics, security or other business systems. These providers receive information for operational purposes, subject to their agreements and applicable restrictions.

Independent third parties

A third party using information for its own marketing is different from a service provider processing data for Kroslak. We do not provide text-messaging opt-in data or consent to third parties for their independent marketing. Other disclosures, if any, depend on the interaction and the customer’s direction or separate permission.

Legal and business events

We may disclose information when required by law, legal process or a valid government request; to protect rights, safety or property; or in connection with a merger, financing, acquisition, reorganization or sale of business assets, subject to applicable requirements.

Retention and security

We retain information for as long as reasonably needed for the purposes described here, including customer service, transaction records, consent records, dispute resolution, security and legal obligations. Retention periods vary by record and business need.

We use reasonable administrative, technical and physical practices appropriate to the information and our operations. No website, transmission, storage system or online process can guarantee absolute security.

State privacy rights

Depending on the customer’s state of residence and whether an applicable privacy law covers Kroslak or the particular information, the customer may have rights to request access, correction, deletion, portability or additional information about certain processing, and to appeal a denied request. Some laws also provide rights concerning targeted advertising, certain sharing, or the sale of personal information.

Kroslak does not sell SMS opt-in information or consent and does not share it with third parties or affiliates for their marketing or promotional purposes. We will not discriminate against a customer for exercising an applicable privacy right. Rights are subject to identity verification and legal exceptions. An authorized agent may submit a request when applicable law permits it and the agent’s authority can be verified.

To submit a privacy request or appeal, email Info@kroslakequipment.com or call (813) 231-9631. Describe the request and the state of residence. We will respond within the period required by applicable law.

Do Not Track and preference signals

Some browsers transmit “Do Not Track” signals. Because no uniform response standard applies to all websites, our site may not respond to those signals. Where an applicable law requires recognition of a legally valid browser-based opt-out preference signal, we will process it as required for the browser or device from which it is sent.

Your choices and requests

Customers may unsubscribe from marketing email through the provided mechanism and may reply STOP to opt out of SMS. Subject to verification and reasonable operational or legal limits, Kroslak may voluntarily consider requests to access, correct or delete personal information. This statement does not represent that a particular privacy statute applies or create rights beyond applicable law.

Submit a request to Info@kroslakequipment.com or call (813) 231-9631. We may need information to verify the requester and locate the relevant records.

Children’s privacy

Our website and commercial equipment services are not directed to children. We do not knowingly seek personal information from children through the website.

Policy updates

We may update this policy as our practices or legal obligations change. The “Last updated” date identifies the current version. Material changes will be presented through an appropriate notice when required.

Contact

Kroslak Bakery Equipment, Inc.
Kroslak Equipment Solutions
3904 Builders Cir
Plant City, FL 33563
(813) 231-9631
Info@kroslakequipment.com